Privacy policy

Last Updated: July 15, 2025

This Privacy Policy describes how PAWALP, the publisher of the Kilimara mobile application (hereinafter "the Application"), collects, uses, shares, and protects the information of users (hereinafter "you" or "User") of the Application and its associated services.

We are committed to protecting your privacy and personal data. By using the Kilimara Application, you agree to the terms of this Privacy Policy.

1. Information Collection

We collect various types of information to provide, improve, and personalize our services.

1.1. Information You Provide Directly:

  • Account and Profile Information: When you create an account on Kilimara, we collect information such as your first name, last name, phone number, email address, geographic location (city/region), user type (farmer, cooperative, buyer, etc.), and details about your farm or business (farm/cooperative name, plot size, crop types, and others).
  • Product and Transaction Information: If you sell or buy products through the Application, we collect details about listings (types of food products, quantities, prices), order information, and transaction history. Payment-related data is processed exclusively by third-party service providers. Sensitive financial information is neither stored nor directly accessible by PAWALP.
  • Communications: Information you provide when you contact us via customer support or use the Application’s internal messaging system to communicate with other users.

1.2. Information Collected Automatically via the Application:

  • Usage Data: Information about how you access and use the Application, such as the features used, pages viewed, time spent on the Application, dates and times of access, and interactions with listings or profiles.
  • Device Information: Data about the mobile device you use, including the model, operating system, unique device identifier, IP address, mobile network connection type, and mobile browser information.
  • Location Data: With your explicit consent, we may collect precise location information from your device to facilitate geolocation features solely for the purpose of identifying production areas.
  • Data Logs: Information your device sends when you use our Application, such as application errors and crash reports.

2. Use of Information

We use the collected information for the following purposes:

  • Provide and Maintain the Application: Ensure the proper functioning of Kilimara, create and manage your account, and enable access to marketplace, farm management, and traceability features.
  • Improve Our Services: Analyze usage trends to enhance the user experience, optimize features, and develop new services relevant to the agricultural sector.
  • Personalize the User Experience: Provide more relevant information and advice based on your activities and preferences.
  • Communication: Send you Application updates, market price information, weather alerts, or agricultural advice.
  • Security and Fraud Prevention: Detect, prevent, and address fraudulent, abusive, or illegal activities, and ensure the security of our users and platform.
  • Legal Compliance: Comply with applicable laws, regulations, and legal requests.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. We may share your information in the following cases:

  • With Other Application Users: When you post a listing, certain information (product name, quantity, price, product details, approximate location, and contact details you choose to share) will be visible to potential buyers. Similarly, buyers will see essential information about sellers.
  • With Third-Party Service Providers: We engage third-party companies to facilitate our services (e.g., data hosting, payment processing, analytics, customer support). These providers have access to your information only to perform their tasks on our behalf and are contractually obligated not to disclose or use it for other purposes. All providers are contractually required to maintain data confidentiality and comply with applicable security standards. They are strictly prohibited from reusing the data for personal or commercial purposes.
  • For Legal Reasons: If required by law or in response to valid legal requests (court orders, subpoenas), we may disclose your information.
  • Business Transfers: In the event of a merger, acquisition, asset sale, or bankruptcy, your information may be transferred to the acquiring entity.
  • With Your Consent: We may share your information with third parties with your explicit consent.

4. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.

5. Your Rights

In accordance with applicable international and local laws, you have certain rights regarding your personal data:

  • Right of Access: Obtain a copy of the personal data we hold about you.
  • Right to Rectification: Request the correction of inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): Request the deletion of your data under certain circumstances.
  • Right to Restriction of Processing: Request the restriction of the processing of your data.
  • Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format and transmit it to another data controller.
  • Right to Object: Object to the processing of your data for legitimate reasons.

To exercise these rights, please contact us at the email address provided in the "Contact" section.

6. Data Retention

Data is retained for as long as necessary. Technical logs are kept for up to 12 months for maintenance and security purposes.

7. Changes to the Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document. We recommend reviewing this Privacy Policy regularly to stay informed of any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at the following address:

Contact@pawalp.com

9. Limitation of Liability

PAWALP strives to ensure the availability, security, and reliability of the Kilimara Application. However, the Application is provided "as is," without express or implied warranties. PAWALP shall not be liable for direct or indirect damages, data loss, business losses, or any other harm resulting from the use or inability to use the Application, except in cases of proven gross negligence or intentional misconduct.